Sign-in, account access and profile help
Use Sign In if you already have an account. If you cannot remember your password, use the password-reset route; if you need to restore access to a deleted account, use account recovery. After signing in, you can review profile details, preferences, photos and available visibility choices. Keep information accurate and do not ask a family member to access or change an account without the member’s knowledge and permission.
Profiles, matching and communication
Complete profiles and clear partner preferences can make introductions more relevant. Compatibility information is a guide to details and preferences that may be worth discussing; it cannot predict character, consent or a marriage outcome. Keep early conversations private, move at a pace that feels comfortable and use the Safety Tips if someone pressures you, asks for money or requests sensitive information.
Verification and the verified tick
Verification may involve submitting KYC information through the app for administrative review. An approved verified tick is an identity-related trust signal, not a guarantee that every profile statement, financial claim, family claim or future intention is true. Read the Profile Verification guide before submitting documents, and use only the designated in-app verification flow for identity documents.
Plans, subscriptions and payment questions
Available plans, features, prices, taxes and purchase channels can vary by country and account. Review the plan details shown before checkout. For a billing question, use your registered email and include a transaction reference or purchase date where available, but never send full card or banking details. Store-managed purchases may need to be cancelled or refunded through the store used to purchase them.
Privacy, data and account deletion
Use the Privacy Policy to understand personal-information handling and the Data Deletion page to request deletion of an account and associated data. Account deletion can affect access, profile visibility, matches and messages, and may not cancel an active subscription by itself. We may need to verify that a request comes from the account holder before acting.
Safety and urgent concerns
Use Report Abuse for harassment, threats, scams, impersonation, financial requests or other suspicious behavior. Preserve relevant messages or dates and avoid confronting someone you believe may be unsafe. If anyone is in immediate danger, contact local emergency services first. Support requests are not an emergency service and may not be the quickest route for immediate safety help.
Popular guides and contact support
Read the FAQ for concise answers about worldwide access, family involvement, compatibility, verification, subscriptions and reporting. Use How Matchmaking Works for an overview of the service, Safety Tips for practical precautions and the Blog for detailed guidance. If those routes do not answer your question, contact [email protected] from your registered email with a clear description of the issue and any non-sensitive details needed to locate your account.