Clear, respectful and privacy-conscious guidance · Updated July 2026
Eligibility
Refund availability depends on the product, usage, purchase channel and applicable consumer law. Fees already consumed or services already delivered may be non-refundable.
How to request
Contact support with the account email, transaction reference, purchase date and reason. Do not send full card or banking credentials.
App-store purchases
Purchases processed by Apple App Store or Google Play normally require a request through that store’s refund process.
Processing
Approved refunds are returned to the original payment method. Bank and payment-provider processing times may vary.