When a refund may be available
Refund availability can depend on the product purchased, the purchase channel, whether a service or feature has been used, the reason for the request and applicable consumer law. Fees for time, features or services already used may be non-refundable where permitted. A request is reviewed on its own facts; no wording on this page creates a guarantee that a refund will be approved.
Before you request a refund
Check where you made the purchase: through the website, Apple App Store, Google Play or another authorized channel. Review the plan, price, billing period, renewal information and any terms shown at checkout. If you only want to prevent a future renewal, cancel through the channel used to subscribe; cancellation and a refund request are separate actions. Keep your transaction reference and purchase date available.
How to make a request
For a purchase made directly through Online Rishtydar, contact support from your registered email with the transaction reference, purchase date, purchase channel and a concise explanation of the request. Do not send full card numbers, banking credentials, passwords, one-time codes or identity documents. We may need enough information to locate the transaction and confirm that the request comes from the account holder.
App Store and Google Play purchases
Purchases processed by Apple App Store or Google Play are generally subject to that store’s billing, cancellation and refund process. Use the relevant store account or support route for a request made through that store. Online Rishtydar may be able to help identify the subscription channel, but cannot override a store’s decision, timing or payment procedure.
After a request is submitted
We may acknowledge the request, ask for clarification or review the account and transaction information needed to assess it. The exact review time can vary with the purchase channel, payment provider, country and complexity of the request, so this page does not state a fixed timeframe. Privacy, fraud-prevention and payment-security obligations may limit the details that can be shared during a review.
Approved refunds and payment processing
If a refund is approved, it is normally returned through the original payment method or the process required by the purchase channel. Payment-provider and bank processing times can vary. A refund does not automatically resolve a separate subscription renewal unless the subscription has also been cancelled through the applicable channel. Review the Subscription Terms for renewal and cancellation information.
Billing safety and further help
Never share full payment credentials, passwords or verification codes with another member or in an ordinary support message. If someone asks you for money, payment details or a code while using the platform, stop contact and use Report Abuse. For plan information, read the Pricing page; for subscription rules, read the Subscription Terms; and for account access issues, use the Help Center or contact support from your registered email.